Q&A

Have a question? Check our frequently asked questions provided below and get answers instantly!

General FAQs

Yes. The site kicks off bots and fake accounts, but we provide only real accounts and users, so there is no problem.
No, their user agreement does not forbid buying engagement or fans, so long as these come from real users like ours.
Figure out what you want—likes, views, subscribers, or a combination—and how many you want. We recommend selecting engagement numbers that make sense given your subscriber base for growth to appear authentic. Pick a package, fill out the payment page, and finish making payment. The estimated window to begin and complete each order varies with size, and will be shown when you order.
No, our site is secure and confidential.
Everywhere, but your video should be open to all countries without restrictions.
Our services are designed for gradual delivery to maintain a natural appearance on your social media account(s). Delivery usually begins 2-5 minutes after your payment is successfully processed. Within the first hour, you should start seeing activity from your purchased service, with the exception of YouTube video views, which may take up to 48 hours to appear.
We take pride in delivering exceptionally high-quality services to our customers. You can find detailed descriptions of each service package on our service page. Our team works diligently to ensure your satisfaction with our collaboration and the quality of our products.
Our system is completely safe for all your accounts. We've developed a specialized AI algorithm for each social network to determine the optimal amount of activity that can be delivered to your selected accounts. Thanks to this system, our platform is highly reliable and secure.
Our follower-boosting services are beneficial for anyone looking to enhance the visibility and engagement of their social media accounts. This includes influencers, celebrities, public figures, organizations, businesses, and of course, you!
No, we will never request your login information. Our services do not require your password or full login details to deliver activity to your account(s).
We often receive inquiries about whether we can provide larger packages, such as 100,000 followers or 1,000,000 video views. The reason we keep our packages relatively small is to protect the integrity of your social media account(s). Social media platforms tend to flag accounts with high levels of activity as suspicious or potentially fraudulent. By offering smaller numbers, we can ensure the safety of our services.
Yes, you have the flexibility to purchase service packages for any account.
Absolutely! We regularly offer discounts and run promotions for our service packages. When a package is on sale, you'll see the regular price crossed out, with the new discounted price displayed alongside it. We often provide discounts during holidays and special occasions, with typical discounts ranging from 10% to 25% off. If you have questions about our discounts or are interested in bulk order pricing, please reach out to our customer support team.
All services are delivered discreetly. They are gradually delivered over time to appear as natural as possible. It's highly unlikely that your followers, friends, or observers will be able to tell that you've used our services.
Yes, you can reorder the same service for one account, but each order must be completed before placing another. You can request the same service once per account (or post), and once the initial order is fully executed, you can reorder it. Ordering the same service multiple times for one account (or post) all at once will result in the first order being processed, while the rest will not be fulfilled.
If you can't find the specific service you're looking for on our website, you can contact our customer support department with your request. Please specify the exact service you desire and the quantity (e.g., the number of followers, likes, views, etc.) you need. With this information, we can assess the feasibility and cost of your request. If we can provide the service at a price that suits your needs, we will create the offer and send you a purchase link via email.
Premium services typically offer higher-quality visuals and more reliable delivery rates. They are often priced 2-3 times higher than our standard offerings. If you're interested in premium services, please get in touch with our customer support, detailing your desired services, and we will explore whether we can fulfill your request through one of our partner companies. Premium services are often preferred by reputable public figures, large influencers, and celebrities.
Yes, it's possible to make your account private after ordering services, but please be aware that your order will be paused. Since we deliver orders gradually to mimic organic activity, it's advisable to wait until your order has been fully fulfilled before changing your account's privacy settings. If you switch your account to private before order completion, the delivery of your order will be temporarily halted. To resume the order delivery, simply switch your account back to public and contact our customer support to request the continuation of your order.
No, we can only provide services to public accounts since we don't require login credentials. We do not have access to private accounts and cannot deliver services to them. You can make your account private after your order has been fully delivered, and it won't affect the services you've received.
Certainly, you can order our services for any posts that are publicly available on your account.
Once the order enters the fulfillment process, it cannot be changed. Typically, the delivery process begins 2-5 minutes after successful payment processing.
You can use any device to place an order, whether it's a mobile device (iPhone or Android) or a personal computer (PC).
If you couldn't find the specific number of activities you require in our service packages, feel free to reach out to us through the feedback form. We'd be delighted to create a custom package tailored to your needs.

Payments

We support a variety of payment options, including Visa, Mastercard, Maestro, Apple Pay, Google Pay, Bitcoin, and Ethereum.
At this time, we do not offer PayPal as a payment option. It's worth noting that we used to accept PayPal in the past, and you might find some older reviews mentioning it. However, in 2020, we decided to discontinue this option in order to enhance payment security and streamline the process. Nevertheless, you can still make payments using Visa, Mastercard, Maestro, Apple Pay, Google Pay, Bitcoin, and Ethereum.

Common factors that might lead to payment issues include:

  • ✅Insufficient funds in your account.
  • ✅Payment limits set by your cardholder.
  • ✅International payment restrictions imposed by your cardholder.
  • ✅Input errors when entering payment details.
  • ✅Errors during the 3DS (3-D Secure) confirmation process.
  • ✅Anti-fraud measures enforced by your cardholder.

If your payment doesn't go through initially, please double-check that you've entered your card information correctly and that your account has adequate funds. If the problem persists, consider reaching out to your bank or payment provider to ensure they are not blocking the transaction.

On occasions, you may notice that your bank statement shows a foreign currency for a transaction, even though you made the purchase in your local currency. This can include currencies like hryvnia ₴, euro €, rubles ₽, or pounds £. The reason for this discrepancy is that, as a global service, we cater to clients worldwide, and our transactions may be processed by international banks. Depending on the bank involved, your statement may display the transaction in your local currency or the foreign currency in which it was processed. However, rest assured that the actual amount charged remains the same.
Absolutely, we welcome payments from both credit and debit cards.
In some cases, customers may incur small additional fees imposed by their banking institutions for international or local transactions. For instance, if you make a $7.99 purchase, you might find a charge of $8.05 on your statement. These extra charges are a matter between the customer and their bank, as it's the bank that enforces these fees. Typically, these transaction fees are outlined and agreed upon when you open an account with your bank. If you wish to dispute any pre-agreed fee, please contact your payment card's issuing bank directly.
Certainly, we can send invoices to your email upon request. If you've been in touch with our customer support regarding a service package not listed on our website and have decided to proceed with a customized offer, our customer support team will automatically send you an invoice. It's important to note that we do not provide invoicing for automatic likes or automatic views.
If you've initiated the checkout process but didn't complete your order, our system may send you notifications concerning your unfinished purchase. If you receive one of these notifications, you can either click through to complete your order or simply disregard it.

Service FAQs

Yes. Because our audience is all over the world, your video and profile must be kept public until delivery is complete. If your purchase can't be completed for this reason, you will not be eligible for a refund.
Yes. Often both paid and unpaid followers will unsubscribe from a channel with low activity, so for best results you should post new videos frequently. However, we do have a 30-day guarantee, so any subscribers lost during this period will be replaced.
Yes. We only provide real users and accounts, which prevents problems with YT.
Like the site's overall audience, our subscribers and viewers are from all over the world. This helps your growth look more organic.

Order FAQs

No. You can keep ordering or trying different packages.
Yes. We have preselected packages on the site for convenience, but if these don't work for you, just contact support@videosgrow.com. As long as the amount you want isn't lower than our smallest package, we can arrange it for you.
Yes. We are happy to help troubleshoot any technical difficulties. Please email our support team at support@videosgrow.com and explain the error message or problem in as much detail as you can. You can also attach screenshots.
Delivery times vary based on package size. Please check the package you bought for its estimated delivery time. If it has been longer than the stated time, please email support@videosgrow.com about it, and we'll be happy to investigate and resolve the issue.

Term Delivery FAQs

This varies, but delivery as early as 10 minutes after your payment goes through. In some cases, usually with larger orders, it may take up to 24 hours. If your order doesn't start to show up after 24 hours, please write to support@videosgrow.com.
Unfortunately delivery speed can't be changed. If it's important for you to have an increase by a certain date, we recommend you order in advance and allow the stated delivery time. If it's too late to do that, consider a smaller package. These may have shorter delivery times that will fit your schedule better.
Each package has its own estimated completion time, with smaller orders finishing faster. If the stated delivery window for your selection has closed and you didn't get some or all of your package, please contact support@videosgrow.com, and we'll look into it.

Guarantee & Refund Policy

We guarantee that the services received will match the descriptions of our services on our site and every client has a 30-day guarantee for our service after receiving the order.
To make our clients fully satisfied we have the refill option which is available for 30 days after order delivery.
A refund is when we give your money back to you. We typically issue refunds under two conditions: first, if we haven't started delivering the service within 10 days from the date of purchase, and second, if the delivered item doesn't match the description provided on our website. On the other hand, a refill is when we compensate for any services that were lost or didn't meet your expectations. For instance, if you ordered 100 followers, and within a week, 10 of them unfollowed you, we'll send you an additional 10 followers to make up for the loss. We offer a 30-day guarantee for refills, ensuring that any losses in deliverables within the first 30 days after your order are covered. It's important to note that refills don't happen automatically. If you require a refill, please reach out to our customer support team for assistance.
There are some situations where we will give a refund:
  • The product wasn't delivered. If you want to place a claim, please ensure the stated delivery window has ended, then contact us right away. You must email a claim in writing to support@videosgrow.com, or your order will be marked finished and won't be refunded.
  • The product is not as described. You should write to support@videosgrow.com and explain how your delivered order differs from the description offered on the website. Complaints about things not described on our website will not be considered. Our customer service team will provide support as needed.

When making an order with us, you automatically agree that once your payment is complete, you won't file a dispute or a chargeback against us for any reason.
In the event that you file a dispute or chargeback against us after payment, we reserve the right to cancel all your future orders, ban you from our site, and remove followers or likes already delivered. If you are having an issue with your order, please contact support@videosgrow.com and we will try to help you resolve it.

We offer refunds under two circumstances:

  1. ✅Non-Delivery:

    If a customer places an order for a service and doesn't receive the delivery or if the delivery hasn't commenced within 10 days of the order placement, they qualify for a full refund.

  2. ✅Item Discrepancy:

    If the received item doesn't align with the description on our website, you are entitled to a refund.

If you wish to request a refund for either of these reasons, please reach out to our customer support team.

You have the option to request a replenishment within 30 days following the completion of your order. You qualify for a replenishment if some of the purchased activity has disappeared within the 30-day period. For example, if your followers or post likes are no longer visible, you can request a replacement. We do kindly ask that you provide some evidence to support the need for a replenishment, such as screenshots of the missing activity. Upon approval of your replenishment request, the delivery process will commence within 24-48 hours. If your replenishment doesn't begin within this timeframe, please don't hesitate to contact our customer support.
Refunds are typically processed, and the funds are returned to the card within a window of 1 to 14 days. The exact duration depends on the specific customer's banking institution. If a customer doesn't receive an approved refund within 14 days, we recommend reaching out to our customer support to reassess the refund's status.

Customer Support Department

To inquire about an order, kindly reach out to our customer support team via email.

When doing so, please include the following details:

  • ✅The email address linked to the order.
  • ✅The specific account(s) or post(s) for which the service was requested.
Our website remains accessible 24 hours a day, except for periodic closures due to site maintenance. On the other hand, our customer support team is available during regular business hours from 9:00 a.m. to 6:00 p.m. UK time (GMT, DST, or BST).
You can contact our customer support team by sending an email request to the designated customer support email address: support@videosgrow.com
After sending an email request to customer support, you will receive an automated response with a unique ticket number. This ticket number confirms that our team has successfully received your email request. During business hours, customer support requests via email are typically addressed within 10 minutes to 6 hours. Any requests received after 6:00 p.m. UK time will be handled on the following business day.